Privacy Policy

Introduction

At PoolSky Cupertino Pool Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you use our services, we collect the following types of information:

Contact Information

We collect your name, address, phone number, and email address when you request a quote or sign up for our services. We need this information to communicate with you, schedule appointments, and provide our services.

Service Information

We keep records of your pool type, size, equipment, service history, and any special instructions you provide. This helps us deliver consistent, quality service and track any issues or repairs needed over time.

Payment Information

When you pay for our services, we collect payment information such as credit card details or check information. We use secure, encrypted payment processing systems and do not store your full credit card numbers on our servers.

Website Usage

When you visit our website, we may collect information about your device, browser, IP address, and how you interact with our site. This helps us improve your experience and understand how people use our website.

How We Use Your Information

We use the information we collect to:

• Provide pool cleaning and maintenance services
• Schedule and confirm appointments
• Send service reminders and updates
• Process payments and maintain billing records
• Respond to your questions and support requests
• Improve our services and customer experience
• Send occasional promotional offers (you can opt out anytime)
• Comply with legal requirements

Information Sharing

We do not sell your personal information to third parties. We may share your information only in these situations:

Service Providers

We work with trusted third-party companies that help us run our business, such as payment processors, scheduling software, and email services. These companies are required to keep your information confidential and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, such as in response to a court order or government request, or to protect our rights and property.

Business Transfers

If we sell or merge our business, your information may be transferred to the new owner. We will notify you if this happens and inform you of any choices you may have.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure servers, encryption for sensitive data, and limiting employee access to customer information.

However, no security system is perfect. While we do our best to protect your data, we cannot guarantee absolute security. You also play a role by keeping your account information and passwords secure.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

You can request a copy of the personal information we have about you. If any information is incorrect, you can ask us to update or correct it.

Deletion

You can ask us to delete your personal information, subject to legal requirements that may require us to keep certain records (such as tax and payment information).

Opt-Out of Marketing

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of any promotional email. We will still send you important service updates and appointment reminders.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect and request that we delete it.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze how people use our site. Cookies are small files stored on your device that help us remember your preferences and understand website traffic.

You can control cookies through your browser settings. If you disable cookies, some features of our website may not work properly.

Children's Privacy

Our services are not directed to children under 18 years old. We do not knowingly collect personal information from children. If you believe we have accidentally collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last updated" date. If we make significant changes, we will notify you by email or through a notice on our website.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

PoolSky Cupertino Pool Service
20823 Stevens Creek Blvd #225
Cupertino, CA 95014
Phone: (669) 328-2160
Email: support@cupertinopoolservices.com